This presentation will focus on the last step in the development of various types of Utility Plans including Security Vulnerability Assessment Plans, Natural Hazard Mitigation Plans, and Emergency Response Plans. Utilities make major investments in planning for these important Plans to help in identifying risks and hazards along with recommended improvements, countermeasures, mitigation actions, and emergency response procedures & action plans. The last step after development of these different types of plans is to train Utility staff on those plans including policies & procedures, security awareness, emergency response procedures, and operation and maintenance of improvements & mitigation actions implemented. Utilities will learn about the different types of training that should be implemented, the recommended Utility staff & others that should receive the training, the recommended frequency of this training, and some examples of the training that should be provided to Utility staff & others. Utilities spend a lot of time, money and resources on developing these Plans only to have them sit on the shelf and not be dusted off and used until something happens (i.e., Natural Disaster, Security Incident, Major Emergency, etc.) or until it is time for another plan update (e.g., 5 years later). This presentation will give Utilities some guidelines, examples and tools to work on providing training on their Plans to insure the maximum benefit of these Plans to the Utility.
